Refund policy

We want you to be happy with your Lillifara purchases.  If for any reason you are needing to exchange or return and item, please carefully read the information below.

Returns

We are unable to accept returns on Special Occasion Wear.  Special Occasion dresses can be exchanged for different size, color, etc. 

Please inspect, try on your order right away and if there is an issue with your order, please contact us immediately or within 24-48 hours of receiving your order, return within 7 days. 

We accept Exchanges, this includes Special Occasion wear, Cake Smash, Party Dresses, Flower Girl Dresses & Portrait Dresses. 

We are unable to cover return shipping costs or re-ship costs associated with exchanges.  Buyer is responsible for these extra shipping costs.

Our clothing ships from either our California or our Dallas Texas warehouses.

Non Returnable Items

Sale & Clearance items, Hair Accessories, custom made, made to order, special order items, intimate items.

Cancellations will only be accepted within 24 hours of your purchase.  After this we are unable to cancel any order.  On day 2, we have already ordered these items from warehouse / workroom or manufacturer, and we cannot cancel them after they have been ordered for you.

Store credits only will be issued for returns that are not being exchanged.

Condition of Returns

Our dresses are sent out unscented, any dresses that have been worn, damaged, washed, smell of smoke, perfume or detergent/softener, will be denied.  And you will be responsible for the shipping cost back to you.

If you have any concerns about your order, they must be brought to our attention within 7 days max of receipt of your order. Exceptions will be considered.  Please just let us know if you have a special circumstance.  Items that have been in the customers possession for 14 days or more cannot be returned for any reason.

This policy is firm, so please inspect/try on your items right away and contact us immediately if there is a problem. Accessories are Not exchangeable; they are final sale.

Special Occasion Wear Size Chart

Please always check charts and measure accurately.  All clothing is cut differently and fit may vary. 

SHIPPING COST REFUNDS

Shipping is paid directly to the Shipping Service to ship your package.  Once we have shipped, this fee is completely non-refundable.  If we have made an error in shipping, we will reship at no additional cost to our customer.

Can I request a specific date for delivery?

If you need something by a specific timeframe, please contact us to check item availability.
* Please note we cannot guarantee exact delivery dates, as we are not employees of any postal shipping service.  We can only ship by a specific timeframe or date as per the estimated shipping time stated on each listing. Due to increased online shopping and holiday or weather delays, we do not refund orders that are delayed or stolen after delivery or that arrive after your event date.  If you have knowledge of Porch Pirates in your area, please notify us to ship signature required because the Postal Service does not cover “Stolen After Delivery and neither do we.  Please order with enough time, as we do not recommend short notice ordering.

INTERNATIONAL SHIPPING

Customs and import taxes on International Orders outside of the USA:

We are located in the USA.  We suggest that if you are an international buyer that you check shipping timeframes and shipping costs for different shipping travel times offered and also, please check with your countries Customs Fees, policies, customs processing time, etc. associated with international buying.

We cannot guarantee delivery dates for international orders, dues to customs and the increase in online shopping, which has caused delays with carriers. Your order will be shipped according to the items processing timeframe with the shipping method you purchased at checkout.

Please check estimated shipping time for your selected shipping method.

NON ACCOUNT LOGIN ORDERS

I do not see my order/ I have not received order confirmation: Guest Checkout

When you checkout as a guest, you are giving limited information, and you are not logging in to your account. Guest checkout is a security feature, designed avoid receiving unwanted junk mail or spam mail. The email address you checkout with is hidden from the seller and any messages or order shipping info, will be forwarded, through the system, to the email address you provide. You WILL NOT see this order in your account, because you did not log into your account. I have had a few customers, reorder, thinking they never submitted an order, because they did not see their order in their account and receive 2 separate orders. Please be aware of how you are checking out, as duplicate orders, are not refundable/returnable.

Shoes: Kindly note that shoes will be shipped within 18-21 business days. To ensure correct fit, "please measure your child's foot and order one size larger".  Order cancellations for shoes are only possible within 2 days of the order date. Exchanges for shoes are not available.

Different Dye Lots, Quality Issues

We recognize that online shopping can be challenging, which is why we ensure our special occasion dresses are photographed on models. Be aware that colors may vary on different computer monitors and are also influenced by the lighting conditions.

For exchanges regarding size, color, or style, please contact us within 7 days of delivery, and ensure the item is returned within 14 days of delivery.

Quality issues are not eligible for returns or refunds. Our clothing is carefully photographed to provide an accurate depiction of each item, and the fabric content is stated on each listing. We also offer swatch service to allow you see fabric/colors in person before ordering.  Therefore, it's unreasonable to expect a $300 dress for $68. Please note, we have a strict no-refund policy.

Please be aware that the dress will be delivered as shown in the image, in the color you selected. We replenish our stock of sizes as they sell out, and therefore, dresses of various sizes may come from different dye lots. Typically, the color variation is minor, and when multiple dresses are worn at the same event, such as several flower girls at a wedding, the lighting will affect each dress uniquely. Consequently, a minor color difference should not be discernible during the event. It's important to note that dresses from different dye lots are not eligible for return or exchange.

Delays/Lost or Stolen Packages

We provide your tracking number once your order is dispatched, enabling you to monitor its progress with the shipping service and know almost precisely when it is expected to be delivered. Delays are increasingly common, and while they are frustrating, please note that we can ship by a specific date but cannot predict carrier-related delays, loss or stolen packages, and we do not provide return or refunds in such cases.

If you are concerned about your package's location, particularly if it is marked as "delivered" yet you have not received it, we advise contacting the carrier directly, as they have access to more detailed information than we do.  If you have knowledge of Porch Pirates in your area, please notify us to ship signature required because the Postal Service does not cover “Stolen After Delivery and neither do we. 

Please be advised that our exchange policies adhere to the standard practices of special occasion wear stores. We respectfully decline any requests to modify or amend our policies. 

Thank you, Lillifara.com